Great customer service! Came late battling traffic, my dog had an accident on the back seat and I explained that to the manager Sergio, which told me their detail department was already closed but that they will do as much as they could to help me out with that. he was really accommodating and all the staff was too! I'll definitely come back here.. Smiley faces and no bitter faces like other establishments that make you feel guilty. They even gave me a toy ( plastic duck) for my dog! -
I've had my car washed many times at Ducky and it's always good. This time, Danny did the finishing touches and wipe down and he was exceptional. He did a thorough job including putting my antenna back on. Thank you Danny. -Sharon D
Sergio is the greatest! I'm still wiping "the egg off of my face," yet glad for the outcome. This morning when I got into my car from it's wash, the center console was open. I didn't leave it that way. When I looked through it at home, I noticed I was missing my car cell recharger cord. I searched the car, searched the table where I drop "car stuff" at home -not there. I drove back to Ducky's to ask if the fellow who'd driven my car around for the exterior wash had "seen it." "Nope." Sergio nicely gave me a free-wash card and said he'd be looking at the video tapes of my car being taken around. Several hours later, what did I find in my junk drawer at home?!! I drove back to Ducky's to apologize and return the free-wash card. Sergio was all smiles, and high-fives, and told me to keep the card. Wow! I'm still embarrassed but pleased with the congenial and thorough service at Ducky's Menlo Park. -Ingrid Y.
I love coming here, I am a rewards card member. Great service all the time. Friendly staff. Free coffee! - Paul G.
Someone hit my car in the parking lot, so I went in to see if they could buff out the scratches. Turns out, Sergio grabbed a rag and some sort of scratch repair, and took care of it. Needless to say, this place has amazing customer service. Special thanks to Miguel, Surgeo, and Sandra. You all are amazing. One loyal customer for sure. -Peter M.
Omar did an AMAZING interior detail job for me! I have dogs and a toddler so I never thought my car would look brand spanking new again! He worked magic...every nook and cranny sparkles! He is a true professional. - Molly L.
Love this place. Great service, nice people ... especially Veronica at the front desk and Eric that checks in the cars.
The crew goes over each car like it was their own. I watch them wipe and polish and I'm amazed at the care they give each car.
Would not go anywhere else. -Gig x.
Nice people and did a great job with my truck. I suppose it's just a car wash but I had tree sap on the hood and windshield that was over a month old. They did a great job removing it without marking up the clear. Thx -Seung G.
Quick and friendly! I only go here for my car washes, as have most of my local family for the past decade. The price is pretty good and the result is fantastic. -Lina T.
Let me start by saying thanks to you, Mr. Marvin Hernandez (Manager at Ducky's) as well as Mr. Luis Alberto (Management team member). You are just amazing people and work really hard to meet the customers' expectations on a daily basis. Your team gets the job done with perfection and are open and flexible to do more if needed. Everyone is very friendly. Eric Gomez is always helpful.
I really enjoy going there to get my car washed and highly recommend it to everyone!
Many thanks, Mohannad (M.J.) Farajini
If I could give them more than 5 stars I would! My car was filthy. I'm talking rain, mud on carpets, dog hair, paw prints on seats, makeup near my visor (I'm a chick and do my makeup in the car at times) etc... F I L T H Y. The gentleman at the entrance was extremely helpful with his suggestions as to what I should do. He suggested a express interior detail and super wash. It only took 30 minutes and I was completely blown away by how pristine my car looked. It looked brand spanking new! It looked as though I left my car all day and they gave it a complete detail. All for $60. I made sure to tip well because I have never been so satisfied with a car wash in my life. I wish I took their names down to give them credit. Thank you so much, Ducky's! I will definitely continue using your services. -Lindsey N.
I have been bringing two cars to Ducky's San Mateo for almost 20 years now and have been completely satisfied. The staff have been courteous and helpful every time I visit--normally once a week for two cars. The cars come out sparkling, and I have had people ask how I keep my cars looking so new (my previous car had 195,000 miles on it)--I simply say I have a great carwash! The greeter/service writer is efficient and friendly, and the clerks in the shop are also friendly and courteous....it's nice to be recognized/remembered when I come in. Ducky's also does special waxing, polishing, etc., and I make a point to get the cars polished several times a year because the prices are reasonable, and the detailers do such a good job. The fact that Ducky's recycles water makes a clean car possible even during the drought. I can whole-heartedly recommend Ducky's carwash. -Ron N.